I would like to compliment your company on the outstanding product I ordered and received this week. My mother gave me a “comfort warmer” over 5 years ago and it has helped nurse me through surgery, bulging discs in my neck, a herniated disc in my lower spine, a mild spinal fracture, and now osteoporosis. My husband saw that it was getting old and we found your web site one evening. We ended up ordering a warmer and I just want to say I am totally impressed that the cover is washable. My old one was not. Thanks for the outstanding service, but most of all the outstanding product.