Shipping within the U.S. & Canada
Our products are shipped from Scarborough, Maine.
We try to ship orders via US Priority Mail within the first day or two of the order and will email a tracking number when the order ships. If the item you ordered is out of stock we will contact you asap. Please provide an accurate email address and day time phone number where we can reach you. For orders going to New England or the East Coast, expected delivery is about 2 days.
- US Priority Mail: Normally 2 – 3 day delivery in most parts of the US; 1-2 day delivery in New England; 6-10 day delivery in Canada
- UPS Ground: 1 – 7 working days (U.S. only)
- Customer Pickup (no shipping charges): Order must be made via phone and picked up in Pittsfield, New Hampshire between 9-5, M-F
Call: 888-835-7485 or 207-883-2322
- Ordering 1 item: If you are west of the Mississippi choose US Priority MEDIUM or LARGE FLATRATE for possibly a better rate.
- Ordering 2 items: If you are west of the Mississippi choose US Priority Mail MEDIUM FLATRATE box. (2 items should fit in this size box and save you $)
- Ordering 3 items: If you are west of the Mississippi choose US Priority Mail LARGE FLATRATE box. (3 items should fit in this sized box)
- Ordering over $100: Shipping is free. If you need it to get there faster, email us or call. We’ll do our best to accommodate your request.
Availability & Delivery Times
- Shipping Times: We try to ship the day of or the day after an order is received. During holidays it could be two to three days. Please feel free to call our toll free number, 888-835-7485, for more information about product availability and shipping times. Foot Warmers and Hand Warmers may take 5 to 7 days to ship.
- 2 Day Delivery – No need for 2nd-Day Air if shipping to the following states: CT, DE, MA, ME, MD, NH, NJ, NY, OH, PA, RI, VA, VT, WV
- Delivery Time Calculations: To see a UPS Ground map to determine approximate delivery times in the US, use ship from zip code 04074
Shipping Charges In USA
- Qualify for Free Shipping: We offer free shipping within the US on orders of $100 or more.
- Zero Handling Fees: Shipping charges are calculated on actual shipping costs. We do not add a handling fee.
- West Coast Deals: If your order is going to the West Coast we may be able to save you money by shipping in a US Priority Mail Flat Rate Box. We can generally fit two items in a Medium Flatrate box and three items in a Large Flatrate box. Please call us with any questions or send an email. We’ll do our best to help.
Out of Stock Items & Substitutions
If the item you ordered is out of stock we will contact you to let you know when the item will be restocked or to see if you want a substitution. Please provide contact info (email and phone number) in your order.
Please contact us. 207-883-2322 or 888-835-7485