1. How long should I microwave my Maine Warmer?
Microwave for about one and one-half minutes depending on the power of your microwave and the size of the warmer. Increase or decrease the time by 30 seconds if needed. Adjust heating times according to your needs. It is possible to overheat and burn the corn. It is also possible to heat the warmer too much and burn the skin. Please be careful. Products filled with less corn will need less time to heat.
2. Will the corn pop?
Our products are filled with whole corn which is grown as cattle feed and not as popping corn. Popcorn has a hard outer shell that causes pressure to build up inside when heated and then suddenly explode. You won't have a cloth bag full of popcorn after heating our Maine Warmers, but it sure will smell like a bowl of freshly popped corn! Dogs and cats may chew through the fabric of a "Warmer" thinking they have found a snack. Mice love whole corn!
3. Are there added fragrances?
No. The corn filled heating pads don't need added fragrances to smell good all the time. Rice filled heating pads may have added fragrances to cover the peculiar odor of the rice after it has been heated several times. Many people have allergies to fragrances which can cause migraine headaches. We want people with allergies to enjoy the benefits of our heating pads and ice packs.
4. Is there a lining?
Yes. There is an inside cotton cloth lining holding the filling. This provides an extra layer of fabric between your skin and the corn making the product more comfortable and to help retain the heat and cold longer. More info
5. Are Maine Warmers' heating pads washable?
All of our products have removable covers that may be machine washed and dried. A Velcro closure allows the cover to be removed and laundered and the filling to be removed if the lining ever needs washing.
6. How may I purchase a Maine Warmer?
You may purchase Maine Warmers on this Web site or you may check our Retail page to find a store near you that sells our products.
Online ordering is convenient and secure with Master Card/Visa, Discover, or PayPal. To be accepted, credit cards must be from a US Card Issuing Bank. We accept credit card orders over the phone and we'll get back to you ASAP if we are not able to answer your call in person. When you order online we do not see your credit card number. When we take your order over the phone we do not keep or store credit card numbers. We respect your privacy and keep your credit card information secure.
If you prefer, you may mail your order with a note stating what item you want, the billing and shipping address, and a check or money order. Please call beforehand for a shipping amount. If you have questions or comments you may e-mail, call (Monday - Friday 8 AM to 5 PM Eastern Time), or write to us.
7. Is my purchase guaranteed?
Yes. If you are not satisfied with your Maine Warmer or the service you received please contact us within 30 days by phone or US Mail to make arrangements for return or exchange. We will refund the cost of the product.
8. What about shipping costs?
Shipping options include UPS, US Priority Mail or "Customer Pick-up" in Scarborough, Maine. Please contact us for pick-up instructions if you choose to pick up your order.
Free shipping on orders of $100 or more.
With a few exceptions for holidays, we ship orders on the next business day. Please provide a street address for UPS deliveries if possible. Shipping charges will be added to the cost of the product.
We'll include a gift card with your message at no extra charge.
9. Can I use the same product for an ice pack as well as a heating pad?
Yes. Maine Warmers can be frozen and used as ice packs as well as heating pads. They are as gentle as they are versatile. Place in the freezer for a few hours then place on the affected area. A plastic bag may protect it from becoming soiled while in the freezer. Enjoy a gentle cold that isn't harsh like ice cubes - without the mess of melting ice. If you keep a Maine Warmer in the freezer all of the time you'll have instant relief for burns, bumps, & bruises.
10. How long will my Maine Warmer last?
Your warmer should last for years with normal use and care. The corn filling lasts for a long time retaining its form and mild popcorn-like smell. Because corn is an organic product we recommend either microwaving or freezing within six months of purchase to keep the corn free of any natural organisms.
Have a question that we haven't answered here? Please contact us.
Updated MAY 2013
888-835-7485 | PO Box 6476, Scarborough, ME 04070-6476
8 AM - 6 PM Monday through Friday